Tap Tap Builder FAQ – HeroCraft

I can't find an answer. Or I'm too lazy to read this FAQ. What should I do next?

contact us on Facebook
email us to support@herocraft.com
open game settings and press on blue bug button

How can I get free Ruby Keys?

Well, you can get them in the following ways:

subscribe us on Facebook to get free daily coupons
watch ads in Cinema and select random reward
build and upgrade Game Store to level 5 to get 1 Ruby Key per week. And upgrade it to level 10 to get 2 Ruby Keys per week
build a Crystal Bank to get 1 free Ruby Key everyday
collect 10 invite coupons using Pub
invite your friend from Facebook (open game settings to do this)
find Promo Codes in social networks using #TapTapBuilder hashtag
make donations to Church, Cathedral or Mosque
catch rare red airplanes

How to get Golden Keys? And how can I use them?

you are receiving Golden Keys when your city reaches a new level

Golden Keys are required for building and upgrading Special buildings
you can also use it in Pawnshop to get extra incomes
you can buy some Golden Keys in a Game Store

My game lags and crashes sometimes =(

probably, the performance of your device is not enough
We know about this issue and working on fixing it, sorry

Where can I enter coupons (code) and what are they?

you can send and receive credits and resources using Post Office
Post Office will generate coupons for you which are 5-digit codes
you can receive coupons from other players and enter them in Post Office
all coupons are valid for 2 days

What are the invite coupons?

you can send invite coupon to another player using Pub
you can send only 5 invite coupons and receive up to 10 invite coupons
you will receive credits, resources and free keys for collecting invite coupons

I can't decode a coupon :(

please check if your coupons was entered with no mistakes
make sure your Postal Code was used when generating coupon
all coupons are valid for 2 days

What are the Promo Codes?

Promo Codes are not the same as coupons
Promo Codes are 6-digit codes
you can collect Promo Codes in Main Server
you will get a reward for collecting Promo Codes
you can find Promo Codes in social networks using #TapTapBuidler hashtag
you can share your Promo Code with other player from settings window

How do I demolish buildings?

select the building you want to demolish
open it by double clicking
press the yellow wrench button
select demolish option

How do I move buildings?

select the building you want to move
open it by double clicking
press the yellow wrench button
select move option
you need an Architectural Administration for moving buildings
moving building also costs credits

How do I extend my island?

build Landscape Institute
use it to dry sea

How do I save my game?

the game saves your progress automatically on the device
you can also save your game to cloud services from settings menu (iCloud, Play Games, Facebook)
make sure you have a valid account and network connection available

How do I load my game?

you can load previously saved game from settings menu
make sure you have a valid account and network connection available

Can I play on other devices?

yes, you can!
on the iOS, your progress will be automatically synced by iCloud
on other platforms, use cloud save / load feature to transfer your progress

I'm stuck, I have no credits or resources. What I supposed to do?

work in Office, Metallurgical Plant or Concrete Plant to get credits, metal and concrete
ask other players to help you, they can send you resources using Post Office
just relax for a few hours and then return to the game =)

How to increase credits limit?

build a Bank or Central Bank to increase maximum credits you can own
moreover, you will receive % from all deposits

I've got lack of employees, how to fix it?

you can work in Apartment Buildings to increase your population
wait a few hours and population will increase
build a Hospital and City Administration to increase population growth
demolish any building with employees to get free employees

I'm stuck, I have no power and employees, and I can't build or upgrade a Power Plant

demolish any building with employees to get free employees and reduce power consumption
don't forget to follow ingame tips

Why my power level is not increasing? How to increase it?

power is a level value, and it doesn't increase with time
you must build or upgrade a Power Plant to increase your power level

all new buildings and their upgrades will reduce your power level

How to restore my energy?

build a Fitness Club
work in Fitness Club to restore energy

wait a little and your energy will be restored to the maximum level automatically
Prime SPA Center will double energy restoring speed after its construction

How to build projects faster?

build a Technical Laboratory to increase the efficiency from each tap when building
build a Construction Crane and it will construct all new projects automatically

How to speed up my city progress?

Special projects can help you
go to Special buildings tab from projects menu
each Special project can significantly increase some aspect of your city, so carefully read a project description and make a descision
you'll need some Golden Keys to build and upgrade Special buildings (each of them has 5 levels)

How to build a bridge?

first you'll need a Landscape Institute from Unique projects

dry a line of platforms (convert sea platforms to land platforms)

build a Road over them, and bridge will be created automatically!

How to reset the game?

just go to the settings menu and confirm your progress reset

I was banned, can you help me?

yes, the game rules deny you to change time settings on your device to get benefits
anyway, there is a chance you'll be unbanned
please, email us to support@herocraft.com, attach the screenshot of ban message and specify your Postal Code to receive unban coupon